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Notice of Delayed Customer Support and Shipping During the Holiday

We want to let you know that our team will be on break for the Spring Festival holiday from January 22 to February 1. We'll be back in the office on February 2 and will do our best to respond to your message as quickly as possible.

Customer Support Shipping
Off Time January 22 - February 1 January 28 - February 3


During this time, our team is taking the opportunity to celebrate the holiday with family and friends. We truly appreciate your understanding and patience.

In the meantime, if you have general questions, you might find the answers you need on the following pages:

If your matter is urgent, please add [URGENT] in the subject line of your email, and we’ll do our best to prioritize your request, though it may still take a little longer than usual.

Thank you for your continued support and love. We look forward to serving you better in 2025!

Warm regards,
Supernote Global Service Team

Contact Details

For inquiries regarding products, orders and shipping: service@supernote.com

To seek technical support or provide feedback: feedback@supernote.com

For opportunities regarding branding and marketing collabration: market@supernote.com

Tel: +1 (509) 822-2562

Ratta US address (Not a return address): 601 W 1st Ave, Suite 1400, Spokane, WA 99201