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Refund policy

Effective: Nov 24, 2023

Please note that this return policy is different from the return policy for Trial Open-Box products.

STEPS TO MAKING A RETURN

STEP 1: Check Eligibility.

30-DAY RETURN

  • We accept returns purchased from Supernote.com within 30 calendar days of receipt.
    STEP 2: Email us at service@supernote.com to request a return.
    • NOTE: Failure to email to obtain a return authorization will result in an automatic rejection of your return without a refund.
    STEP 3: Perform a Factory-Reset to remove all personal data from the device.
    STEP 4: Pack everything together.
    • The return item(s) must be in original packaging (box with bubble/sponge wrap to prevent damage), as well as the instructions guide and any spare parts.
    STEP 5: Ship back to Supernote.
    • To avoid an additional DHL/Fedex pickup service cost, you may arrange delivery yourself.
    • To avoid a 17% VAT of the stated value, customers making returns from the US can be sent to our US service location.
    STEP 6: Review our Device Inspection Results.
    • If there ARE hardware damages or defects NOT mentioned when a return request was initiated, there may be a return rejection without refund.
    • If NO hardware defect issues are found, we will deduct the following return costs from your payment:
      - (If any) Customs duties and import taxes that you prepaid when you placed the order.

    NOTE:

    If there ARE factory hardware damages or defects that WERE mentioned with evidence like pictures and videos when a return request was initiated, we will provide a full refund and pay for any shipping charges.

    ADDITIONAL PRICING INFO

    • DHL/Fedex's prices are out of our control and are dependent upon pickup areas, locations, and situational factors, such as the COVID-19 pandemic.
    • The customs duties and import taxes (if any) that you prepaid when you placed the order are given to your country's customs and therefore cannot be refunded.
    • Please note that the above is based on experience and we make zero-profit on any refund cases.

    REFUND

    Generally, you are able to receive a refund within 15 business days after we provide the Device Inspect Results to you.

    WARRANTY

    Devices* purchased from Supernote.com include a two (2) year warranty.

    *Only For Supernote Nomad devices