Shipping policy

Effective: Mar 2, 2026

SHIPPING

We work with DHL and other carriers to ship to most countries and regions around the world.

Countries or regions available for delivery will be listed on the order input process of Supernote.com webpage. The list may be adjusted by specific reasons such as pandemic or other force majeure conditions.

For most countries, your order is expected to arrive within 5 to 10 business days, unless a different dispatch time is specified on our website.

Please note that the times provided above are for reference only and are not guaranteed. They do not include pre-orders, special accessories and may be influenced by holidays, carrier resources, political events, and other external factors.

Please reject of package from carrier without signing if the packing or box is obviously damaged and please contact us for related issue with possible replacement.

DUTIES AND IMPORT TAXES

You will prepay any duties and import taxes that may be charged by your country's customs at checkout, and we will ship using DDP (delivered duty paid).

There are exceptions in some countries, where the customs will contact you at the time of delivery to pay duties and import taxes:

• Aruba
• British Virgin Islands
• Cape Verde
• Côte d’Ivoire
• Falkland Islands
• Iraq
• Libya
• Nepal
• Niue
• Pakistan
• São Tomé & Príncipe
• Seychelles
• Somalia
• South Sudan
• St. Helena
• Sudan
• Timor-Leste
• Turkmenistan
• Turks & Caicos Islands
• Tuvalu
• Uruguay
• Uzbekistan
• Yemen