Shipping policy

Effective: Oct 6, 2026

SHIPPING

We ship with UPS, DHL, and other carriers to selected countries and regions. The countries available for delivery are listed at checkout on Supernote.com, and the list may change due to circumstances such as pandemics or other force majeure events.

Not shipping to your region? Supernote.com does not ship to the EU, Australia, and other regions not listed at checkout. In these regions, we work with dedicated local sellers who can deliver faster and provide local support. Find yours on our Authorized Sellers page.

Expected delivery time:

Region	Dispatch Time	Delivery Time (= Dispatch + Transit Time)
USA	within 2 working days	2 - 8 working days
Canada	within 5 working days	6 - 7 working days
UK	within 5 working days	7 - 8 working days
East Asia	within 5 working days	6 - 8 working days
Oceania	within 5 working days	8 - 9 working days
Other regions	within 5 working days	8 - 11 working days Sometimes longer for the Middle East and Africa

Please note that the times provided above are for reference only and are not guaranteed. They do not include pre-orders, special accessories and may be influenced by holidays, carrier resources, political events, and other external factors.

Please reject of package from carrier without signing if the packing or box is obviously damaged and please contact us for related issue with possible replacement.

DUTIES AND IMPORT TAXES

You will prepay any duties and import taxes that may be charged by your country's customs at checkout, and we will ship using DDP (delivered duty paid).

There are exceptions in some countries, where the customs will contact you at the time of delivery to pay duties and import taxes:

• Aruba
• British Virgin Islands
• Cape Verde
• Côte d’Ivoire
• Falkland Islands
• Iraq
• Libya
• Nepal
• Niue
• Pakistan
• São Tomé & Príncipe
• Seychelles
• Somalia
• South Sudan
• St. Helena
• Sudan
• Timor-Leste
• Turkmenistan
• Turks & Caicos Islands
• Tuvalu
• Uruguay
• Uzbekistan
• Yemen