Return policy for Open-Box products

Effective date: June 16, 2025

Please note that this return policy only applies to Open-Box products and is different from the return policy for non-Open-Box products.

STEPS TO MAKING A RETURN

STEP 1: Check Eligibility.

45-DAY RETURN WITH FULL REFUND

• For customers at Supernote.com to have more time to trial, the return period is extended to 45 calendar days of receipt.
• If you purchase a set/bundle, please return the devices, pens and folios in the set together.

STEP 2: Email us at service@supernote.com to request a return.

• NOTE: Our team will review and decide your request, failure to obtain a return authorization will result in an automatic rejection of your return without a refund.

STEP 3: Perform a Factory-Reset to remove all personal data from the device.

STEP 4: Pack everything together.

• The return item(s) must be in original packaging (box with bubble/sponge wrap to prevent damage), as well as the instructions guide and spare parts (if any).

STEP 5: Ship back to Supernote.

Please note we don't provide prepaid shipping labels. Use any reliable carrier, and be sure to select signature confirmation on delivery so we can confirm receipt.

STEP 6: Review our Device Inspection Results.

• If there ARE hardware damages or defects NOT mentioned when a return request was initiated, there may be a return rejection without refund.

NOTE:

If there ARE factory hardware damages or defects that WERE mentioned with evidence like pictures and videos when a return request was initiated, we will provide a full refund and pay for any shipping charges.

REFUND

Generally, you are able to receive a refund within 15 business days after we provide the Device Inspect Results to you.