Return policy for Open-Box products

Effective date: Nov 24, 2023

Please note that this return policy only applies to Open-Box products and is different from the return policy for non-Open-Box products.

STEPS TO MAKING A RETURN

STEP 1: Check Eligibility.

45-DAY RETURN WITH FULL REFUND

For customers at Supernote.com to have more time to trial, the return period is extended to 45 calendar days of receipt.
If you purchase a set/bundle, please return the devices, pens and folios in the set together.

STEP 2: Email us at service@supernote.com to request a return.

STEP 3: Perform a Factory-Reset to remove all personal data from the device.

STEP 4: Pack everything together.

The return item(s) must be in original packaging (box with bubble/sponge wrap to prevent damage), as well as the instructions guide and spare parts (if any).

STEP 5: Ship back to Supernote.

STEP 6: Review our Device Inspection Results.

If there ARE hardware damages or defects NOT mentioned when a return request was initiated, there may be a return rejection without refund.

NOTE:

If there ARE factory hardware damages or defects that WERE mentioned with evidence like pictures and videos when a return request was initiated, we will provide a full refund and pay for any shipping charges.

REFUND

Generally, you are able to receive a refund within 15 business days after we provide the Device Inspect Results to you.

So far so good

I'm studying for my USMLE step 3 and after writing down notes, I already know I'm gonna be using my nomad for Residency.

Great choice for bringing your own pen

For years (maybe a decade or more) I was in love with the Paper Mate InkJoy Gel pens. Literally the ONLY pen I used. When I got a used A6X it came with the Heart of Metal pen, which was very high quality, but just too different from the InkJoy. Found a seller on Etsy with kits to DIY your favorite pen with a Supernote refill. Now I'm using my InkJoy pen on my Supernote and I couldn't be happier.

To-dos, Stars, and Headers - Oh My

My favorite function of the Supernote is adding stars that I can later search in my handwritten notes. Then, if the star is an action item, I just circle it and schedule it. The header function is super useful when searching for ideas and feedback from weekly 1:1 meetings. Keep up the good work!!

A Joyful Writing Experience with Room to Grow

The best purchase I made in 2024. Love how it feels to write on it. Beautifully and intuitively designed. SuperNote offers an exceptional writing experience. The textured feel of writing is unparalleled and makes it a joy to use, especially compared to the slippery surface of an iPad. The tactile sensation is one of its strongest selling points and enhances the experience for note-taking and drawing.

That said, there are some areas where the user experience could be refined. For example:
• Email feature: Currently, it feels slow and lacks utility. Improving its speed and functionality could make it more practical.
• Task management: Integrating task management contextually within notes, rather than as a standalone feature, would create a more seamless workflow for users like me who take notes and manage tasks simultaneously.
• File sync: The manual upload process for syncing files could be streamlined. Automatic file syncing would align better with user expectations and save time.

Despite these opportunities for improvement, SuperNote has been one of my favorite tech purchases this year. It’s a product I enthusiastically recommend to anyone who loves note-taking or amateur drawing. As a product designer, I use it daily for sketching concepts and taking meeting notes. With a few UX improvements, it could become an even more indispensable tool.

Useful!

Works well for my needs. I appreciate thwt I'm able to upload customized templates and the ease of connecting with Dropbox.

I like the feel of writing with this pen. It has a nice weight to it because I write pretty fast, so it helps me write a bit slower and write cleaner, legible words.

Love, love, really love the notebook. At first, I thought the nomad would be too small for my intended use, but it turns out to be the perfect size. Light and compact and can fit in my bags and purses wherever I go. I enjoy features of adding more pages simply by swiping right like turning a page. It absolutely helpful that I can turn my notes in my notebooks into calendar events and to-do list reminders by using the lasso feature. I’ve trying to keep my thoughts, projects and plans organized, but anything I used would end up a mess. Having this Supernote Nomad is really helping me organize my organized chaos.