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Return policy for Open-Box products

Effective date: May 10, 2023

Please note that this return policy only applies to Open-Box products and is different from the return policy for non-Open-Box products.


STEP 1: Check Eligibility.


  • For customers at to have more time to trial, the return period is extended to 45 calendar days of receipt.
  • Refunds are NOT deducted 20 to 30 USD restocking fees, you only need to pay the shipping costs at the time of return.
  • If you purchase a set/bundle, please return the devices, pens and folios in the set together.
STEP 2: Email us at to request a return.
    STEP 3: Perform a Factory-Reset to remove all personal data from the device.
    STEP 4: Pack everything together.
    • The return item(s) must be in original packaging (box with bubble/sponge wrap to prevent damage), as well as the instructions guide and spare parts (if any).
    STEP 5: Ship back to Supernote.
    STEP 6: Review our Device Inspection Results.
    • If there ARE hardware damages or defects NOT mentioned when a return request was initiated, there may be a return rejection without refund.


    If there ARE factory hardware damages or defects that WERE mentioned with evidence like pictures and videos when a return request was initiated, we will provide a full refund and pay for any shipping charges.


    Generally, you are able to receive a refund within 15 business days after we provide the Device Inspect Results to you.


    Open-Box Devices purchased from include a one (1) year warranty.*

    *Excludes accessories.