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Estimated shipping time for your pre-order

We are doing our best to expedite production so that you can receive your Supernote as soon as possible, but due to the lockdown, we are unable to provide an exact shipping time for each pre-order. Here is a chart that is continually updated to give you information about our shipping schedule, please understand that this is an estimate and not a guarantee.

Pre-orders ship in chronological order and on a first-come, first-served basis, please note that the time your order is credited to the queue may be affected by bank and payment gateway processing. Once your pre-order is shipped out, you will receive an email with a DHL tracking number and delivery time from that point is usually only 5 to 7 working days. Thank you again for your patience throughout the pre-order phase!

Pre-orders for A5 X

Date To be shipped out
Mar 7 Pre-orders placed on Feb 6 - 7
Mar 8 Pre-orders placed on Feb 8 - 9
Mar 9 Pre-orders placed on Feb 10 - 11
Mar 10 Pre-orders placed on Feb 12 - 13
Mar 11 Pre-orders placed on Feb 14 - 15
Mar 12 N/A
Mar 13 N/A
Mar 14 Pre-orders placed on Feb 16 - 17 (Delayed due to COVID)
Mar 15 Pre-orders placed on Feb 18 (Delayed due to COVID)
Mar 16 Pre-orders placed on Feb 19 (Delayed due to COVID)
Mar 17 N/A
Mar 18 N/A
Announcement on March 17 Due to the severe COVID situation, our warehouse site was suddenly locked down, so it is highly likely that all shipments will be delayed at this time. We are taking every measure possible to ship out your pre-order on time (as we planned to ship out A5 X pre-orders placed before March 7 and all A6 X pre-orders in March), and we will notify you via email once your pre-order is confirmed to be delayed. Your understanding will be deeply appreciated!
Mar 19 - Mar 22 N/A
Mar 23 Pre-orders placed on Feb 16 - 20 (Delayed due to COVID)
Mar 24 Pre-orders placed on Feb 21 (Delayed due to COVID)
Announcement on Mar 25 Due to the pandemic, the government has temporarily locked down our warehouse and it has not reopened as expected this week. We will resume normal shipping as soon as our warehouse reopens, which will likely be in April as of now. Thanks again for your patience and we welcome you to join our Reddit Community and Facebook Group while waiting, get familiar with Supernote beforehand, meet like-minded individuals, and enjoy the club to help you get through this difficult time :-)
Mar 26 N/A
Mar 27 N/A
Mar 28 Pre-orders placed on Feb 16 - 22 (Delayed due to COVID)
Mar 29 Pre-orders placed on Feb 23 - 28 (Delayed due to COVID)
Mar 30 N/A
Mar 31 Pre-orders placed on Mar 1 - Mar 6 (Delayed due to COVID)
Apr 1 Pre-orders placed on Mar 7 - Mar 9 (Delayed due to COVID)
Apr 2 Pre-orders placed on Mar 10 (Delayed due to COVID)
Announcement on Mar 28 The latest information we have received from the government is that the lockdown is confirmed to not end in March and therefore our estimated shipping schedule for the end of March will not be possible. For now, we will focus on preparations such as building more stock so that we can ship to you as soon as the lockdown is ended. Thank you again for your understanding!
Announcement on Apr 2

It isn't OK that you don't get your Supernote until after we reopen the warehouse and DHL resumes service. We want to do more than just tell you how much we appreciate your patience and support, we want to compensate - all customers who pre-ordered an A5 X or A6 X that still hasn't been shipped out and those who pre-order from now on will receive a free sleeve.

 The sleeve provides protection for Supernote while on the go and complements its elegant design. The colors come at random depending on availability.

Announcement on Apr 13 Supernote, beyond lockdown
Announcement on May 10 Your continued patience and enthusiasm is really keeping us going, and we want to do more to make your wait worthwhile.

The warranty for all customers who pre-ordered an A5 X or A6 X that still hasn't been shipped out and those who pre-order from now will be extended from 1 to 2 years for free. Under this extended warranty, we warrant the hardware against defects under normal use. Please note that this warranty applies only to Supernote devices, not to accessories and consumable parts, such as batteries.

We hope to have more good news to announce soon.
Announcement on May 19

Finally, the good news: shipments will begin soon, after overcoming many difficulties.

The still unending lockdown in Shanghai means that our guys are closed up inside the factory to pack your order. We regret to inform you that there is no available box-sealing machine in the factory and your package will not be sealed with any shrink film.

Pre-orders placed in February will be shipped out first, then those placed in March, April and May. You will get a notification when your order is on its way.

Love conquers all

May 20 - 31 All pre-orders placed in Feb

 

Pre-orders for A6 X

Date To be shipped out
Mar 16 Pre-orders placed on Feb 4 - 8 (Delayed due to COVID)
Mar 17 Pre-orders placed on Feb 9 - 20 (Delayed due to COVID)
Mar 18 Pre-orders placed on Feb 20 - Mar 2 (Delayed due to COVID)
Announcement on March 17 Due to the severe COVID situation, our warehouse site was suddenly locked down, so it is highly likely that all shipments will be delayed at this time. We are taking every measure possible to ship out your pre-order on time (as we planned to ship out A5 X pre-orders placed before March 7 and all A6 X pre-orders in March), and we will notify you via email once your pre-order is confirmed to be delayed. Your understanding will be deeply appreciated!
Mar 19 - Mar 23 N/A
Mar 24 Pre-orders placed on Feb 4 - 10 (Delayed due to COVID)
Mar 25 Pre-orders placed on Feb 11 - 22 (Delayed due to COVID)
Announcement on Mar 25 Due to the pandemic, the government has temporarily locked down our warehouse and it has not reopened as expected this week. We will resume normal shipping as soon as our warehouse reopens, which will likely be in April as of now. Thanks again for your patience and we welcome you to join our Reddit Community and Facebook Group while waiting, get familiar with Supernote beforehand, meet like-minded individuals, and enjoy the club to help you get through this difficult time :-)
Mar 26 N/A
Mar 27 N/A
Mar 28 N/A
Mar 29 N/A
Mar 30 Pre-orders placed on Feb 4 - 24 (Delayed due to COVID)
Announcement on Mar 28 The latest information we have received from the government is that the lockdown is confirmed to not end in March and therefore our estimated shipping schedule for the end of March will not be possible. For now, we will focus on preparations such as building more stock so that we can ship to you as soon as the lockdown is ended. Thank you again for your understanding!
Announcement on Apr 2

It isn't OK that you don't get your Supernote until after we reopen the warehouse and DHL resumes service. We want to do more than just tell you how much we appreciate your patience and support, we want to compensate - all customers who pre-ordered an A5 X or A6 X that still hasn't been shipped out and those who pre-order from now on will receive a free sleeve.

 The sleeve provides protection for Supernote while on the go and complements its elegant design. The colors come at random depending on availability.

Announcement on Apr 13 Supernote, beyond lockdown
Announcement on May 10 Your continued patience and enthusiasm is really keeping us going, and we want to do more to make your wait worthwhile.

The warranty for all customers who pre-ordered an A5 X or A6 X that still hasn't been shipped out and those who pre-order from now will be extended from 1 to 2 years for free. Under this extended warranty, we warrant the hardware against defects under normal use. Please note that this warranty applies only to Supernote devices, not to accessories and consumable parts, such as batteries.

We hope to have more good news to announce soon.
Announcement on May 19

Finally, the good news: shipments will begin soon, after overcoming many difficulties.

The still unending lockdown in Shanghai means that our guys are closed up inside the factory to pack your order. We regret to inform you that there is no available box-sealing machine in the factory and your package will not be sealed with any shrink film.

Pre-orders placed in February will be shipped out first, then those placed in March, April and May. You will get a notification when your order is on its way.

Love conquers all

May 20 - 31 All pre-orders placed in Feb