Since we are still in a lockdown situation due to the COVID-19, we will start shipping immediately once our warehouse reopens. We are sorry for the inconvenience caused by the delaying shipping, if you do not want to wait any longer and would like to change or cancel order including receive a refund, we will make the process simple and easy for you.

We are WFH now and keep patience for the lifting of the government lockdown on warehouses and manufacturing sites. Our team is still working hard during this difficult time, the software roadmap will have some updates soon and new system updates are on the way as usual. Supernote is not slowing down its steps because of the lockdown.

The lockdown has also taught us that keep warehousing flexible with affordable cost to ensure timely delivery for customers around the world to minimize shipping challenges. We plan to have a major warehouse in the US (current US operation only for basic CS support) and provide more services afterwards.

During the lockdown, we have been receiving a lot of warm messages from the Supernote community caring about our conditions. We are so grateful for your love and we would like to let you know that we are safe and sound here. Those tough times will be gone eventually and we will keep your kind support in mind then move forward. Thank you very much.

Ratta Supernote Team